Help Desk Tech Support Specialist
Union Grove, WI Union Grove, WI Full-time Full-time $27 - $29 an hour $27 - $29 an hour 10 days ago 10 days ago 10 days ago Introduction Southern Wisconsin Center (SWC) is recruiting for a Help Desk Tech Support Specialist.
Work hours are Monday through Friday, 7:
45am to 4:
30pm.
As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:
3.
5 weeks of vacation, 9 paid holidays and ample sick time.
Top rated health plan options starting at $35/month for single plans and $87/month for family plans, after 2 months of state service.
Participation in the Wisconsin Retirement System, which is considered among the best in the country! Public Service Loan Forgiveness Program employer.
SWC is a state run, licensed and certified Intermediate Care Facility for Individuals with Intellectual and Developmental Disabilities (ICF/IDD).
SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs.
Located in southern Wisconsin in Union Grove, SWC brings together a rich history of providing exceptional services and state of the art treatment approaches for the new millennium.
Union Grove is a growing community with small town charm and easy access to Milwaukee and Chicago.
Our workers love what they do.
But don't take our word for it.
Hear from our employees.
Position Summary This position is responsible for providing application support services, technical support services, and assist with the support and maintenance of the facility computer system.
This position will work with and learn from senior IT staff members the skills and techniques to support application software, operating systems, computer hardware, and participate on various projects.
This position is expected to learn and use new and existing technologies and problem-solving techniques to meet the needs of the organization Salary Information The starting salary is between $27.
00 and $29.
00 per hour (approximately between $56,100 and $60,300 per year), depending on qualifications, plus excellent benefits.
A 12-month probationary period is required.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.
This position is classified as an IS Comprehensive Services Professional and is in pay schedule and range 07/35.
Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
Employees are required to provide documentation of being fully vaccinated against COVID-19 by their start date.
Exceptions will be granted to those who obtain an approved medical or religious accommodation or those who provide documentation requiring a delay in receiving the vaccine.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
Qualifications Minimally qualified applicants will have all the following:
Education and/or experience providing technical support for hardware and software (e.
g.
, troubleshooting, repair, configuration, installations, upgrades, etc.
) Education and/or experience working with MS Windows 10 and Office 365.
Experience providing customer service (providing instructions, answering questions, resolving customer complaints/conflict) in a professional or business setting.
Well-qualified applicants will also have one or more of the following:
Experience providing IT customer support in support of a large campus environment.
Experience or training using incident ticketing tools and remote support software.
Experience working in a healthcare environment.
Your letter of qualifications is limited to 1 page.
For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.
How To Apply Applying is easy! Click Apply for Job to start your application process.
Sign in to your account or click Register Now to create an account before applying for the job.
Follow the steps outlined in the application process and submit your application.
Helpful Tips:
Once your application is submitted, no changes are allowed.
Click Save to allow changes to your application as needed before submitting by the deadline.
You may want to save a copy of the job posting for referencing after the deadline.
Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
Please monitor your email for communications related this position.
Current or former permanent, classified, state employees must complete the online application process to be considered.
If viewing through an external site, please apply directly at Wisc.
Jobs.
DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Veterans are encouraged to apply.
For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here.
For technical assistance and general information, please see Commonly Asked Questions.
For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker at Jennifer.
hocker@dhs.
wisconsin.
gov.
Deadline to Apply The deadline to apply is July 10th at 11:
59 pm.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Work hours are Monday through Friday, 7:
45am to 4:
30pm.
As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:
3.
5 weeks of vacation, 9 paid holidays and ample sick time.
Top rated health plan options starting at $35/month for single plans and $87/month for family plans, after 2 months of state service.
Participation in the Wisconsin Retirement System, which is considered among the best in the country! Public Service Loan Forgiveness Program employer.
SWC is a state run, licensed and certified Intermediate Care Facility for Individuals with Intellectual and Developmental Disabilities (ICF/IDD).
SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs.
Located in southern Wisconsin in Union Grove, SWC brings together a rich history of providing exceptional services and state of the art treatment approaches for the new millennium.
Union Grove is a growing community with small town charm and easy access to Milwaukee and Chicago.
Our workers love what they do.
But don't take our word for it.
Hear from our employees.
Position Summary This position is responsible for providing application support services, technical support services, and assist with the support and maintenance of the facility computer system.
This position will work with and learn from senior IT staff members the skills and techniques to support application software, operating systems, computer hardware, and participate on various projects.
This position is expected to learn and use new and existing technologies and problem-solving techniques to meet the needs of the organization Salary Information The starting salary is between $27.
00 and $29.
00 per hour (approximately between $56,100 and $60,300 per year), depending on qualifications, plus excellent benefits.
A 12-month probationary period is required.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.
This position is classified as an IS Comprehensive Services Professional and is in pay schedule and range 07/35.
Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
Employees are required to provide documentation of being fully vaccinated against COVID-19 by their start date.
Exceptions will be granted to those who obtain an approved medical or religious accommodation or those who provide documentation requiring a delay in receiving the vaccine.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
Qualifications Minimally qualified applicants will have all the following:
Education and/or experience providing technical support for hardware and software (e.
g.
, troubleshooting, repair, configuration, installations, upgrades, etc.
) Education and/or experience working with MS Windows 10 and Office 365.
Experience providing customer service (providing instructions, answering questions, resolving customer complaints/conflict) in a professional or business setting.
Well-qualified applicants will also have one or more of the following:
Experience providing IT customer support in support of a large campus environment.
Experience or training using incident ticketing tools and remote support software.
Experience working in a healthcare environment.
Your letter of qualifications is limited to 1 page.
For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.
How To Apply Applying is easy! Click Apply for Job to start your application process.
Sign in to your account or click Register Now to create an account before applying for the job.
Follow the steps outlined in the application process and submit your application.
Helpful Tips:
Once your application is submitted, no changes are allowed.
Click Save to allow changes to your application as needed before submitting by the deadline.
You may want to save a copy of the job posting for referencing after the deadline.
Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
Please monitor your email for communications related this position.
Current or former permanent, classified, state employees must complete the online application process to be considered.
If viewing through an external site, please apply directly at Wisc.
Jobs.
DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Veterans are encouraged to apply.
For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here.
For technical assistance and general information, please see Commonly Asked Questions.
For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker at Jennifer.
hocker@dhs.
wisconsin.
gov.
Deadline to Apply The deadline to apply is July 10th at 11:
59 pm.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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